Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Melrose Ave Fashion within 7 days of purchase date to be eligible for an exchange or a refund, we will not accept any returns outside of this time frame. Refunds will only be made on damaged or faulty goods subject to Manager’s approval.
Goods must be returned within 14 days of purchase with original receipt
* Does not apply to goods reduced for sales purposes outlined above
* Does not apply to sales of accessories, hosiery, lingerie or swimwear
* The goods cannot have been worn, washed, used, tags removed, soiled or damaged by the customer * Shipping and handling costs are not refundable
HOW TO RETURN ITEMS: Please follow the instructions below
Check you have satisfied our returns/exchanges conditions outlined above
Forward your original order email to us and outline details of your return request, our friendly staff will then assess your return and provide the relevant information and options for you.
Our staff will then issue you a returns form and provide our returns address.
Pack and send your item back to our returns address, include a copy of our correspondence with your item to be returned.
It is recommended that you
(1) use a traceable delivery method for all returns
(2) either insure your delivery for safe return to Melrose Ave Fashion or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to
(1) use a delivery method that offers tracking
(2) insure or declare the full value of the product
You will be responsible for any loss or damage to the product during shipping.
If you require an exchange please include a self addressed express post satchel to cover your postage cost